Qlik Answers
Farewell to endless searching—welcome instant, lightning-fast answers.
Qlik Answers™ is a personalized AI assistant that generates on-point answers from your own trusted business content. Even novice users can build their first assistant in less than 20 minutes.
Reliable Data Integrations
Qlik Answers leverages your current business documentation to generate meaningful insights. Out-of-the-box connectors for Amazon, Azure, Dropbox, Google, and SharePoint make it simple to link data from a wide range of systems and platforms.
Effortlessly Managed Knowledge Hub
Your content stays in its original location—there’s no need to relocate it. Just set up a new knowledge base in Qlik Cloud® and connect it to an assistant. User-level access control allows for improved data governance of each knowledge base.
Integrable Assistant
Qlik Answers is easily accessible and user-friendly within Qlik Cloud, but you can also integrate it with top-tier API connectors, allowing existing Qlik users to ask questions directly within the platforms they use every day—CRM, service desk, intranet, and beyond!
Clear and Understandable Answers
Users ask questions and receive generative answers, with direct links to the original content that the answers are based on. They can quickly read a summary of the content or download the source file for a more detailed review.
Integrated Review Workflow
Capture user feedback instantly when an answer is delivered. Admins can monitor the types of questions being asked, evaluate the usefulness of responses, and leverage that input to refine and improve future answers.
Set up an AI Assistant and get your first answer within minutes.
Bring Your Business Content Together
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Collect unstructured business content to fuel the AI model.
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Easily upload files to Qlik Answers or connect to data sources like SharePoint, Amazon S3, Azure Storage, Dropbox, and Google Cloud.
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Supports a wide range of formats, including PowerPoint, Word, PDF, Text, HTML, and more!
Launch Your Virtual Assistant
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Get tailored answers from your custom-built knowledge base.
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Connect up to 5 knowledge bases to a single assistant.
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Add intuitive conversation starters to guide users and spark engagement.
Explore Anything Within Your Domain
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Chat naturally with your assistant, just like using ChatGPT or other generative AI tools.
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Ask follow-up questions—your assistant retains context for seamless, ongoing conversations.
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Harness the intelligence of Amazon Bedrock LLMs combined with your proprietary business data, all in a secure and trusted environment.
The Right Answer—and Much More:
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Fast, generative AI responses powered by your own source documentation.
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Quick access to linked source files with summaries and one-click download options.
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Built-in feedback system enables users to rate answers, giving admins valuable data to enhance the knowledge base.
Customer Support
Technical Support: Deliver precise solutions to frequent customer inquiries by leveraging up-to-date technical documents, user manuals, and troubleshooting guides. Offering detailed, step-by-step troubleshooting assistance has never been easier.
Policy and Procedure Clarification: In industries with intricate policies or frequently changing procedures, support agents can easily clarify terms and conditions in simple language and deliver precise answers to policy-related queries.
Field Maintenance: Let your field technicians leave the heavy product manuals behind. With instant access to a complete library of equipment-specific information, you can minimize misdiagnoses, cut down repair times, and simplify adherence to manufacturer guidelines.
Sales Performance
Sales Enablement: Give sales reps access to an extensive library of product documentation, streamlining the onboarding process for new hires. Qlik Answers boosts their confidence in addressing technical questions from customers and provides a continuous learning tool for the whole team.
Cross-Selling and Up-Selling: A product documentation library empowers sales reps to easily identify complementary products or services, gain a better understanding of product compatibility and integration options, and recommend relevant upgrades or add-ons based on the customer’s current needs.
Customer Communications: Sales reps may not always be experts in digital communication. Enhance traditional use cases, like email generation, by integrating your internal company documentation and customer profiles sourced from platforms like LinkedIn.
Marketing Content
Email and Blog Creation: Access up-to-date industry trends, company news, and product information to produce timely and relevant blog posts and email campaigns. Savvy marketers can also include customer feedback and FAQs to tackle common pain points and address customer interests.
Website Metadata: Digital marketers can enhance the productivity and effectiveness of their SEO efforts by creating more relevant meta descriptions and title tags that accurately reflect page content and include trending keywords related to the topic.
Interview Questions: Customer marketers can simplify crafting interview questions by integrating customer profiles with the latest publications, presentations, or social media posts, ensuring the questions are both relevant and up-to-date with the customer’s current work and opinions.
